FREE SHIPPING

DELIVERY & RETURNS

SHIPPING METHODS

All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. Sunscreen.hr will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Sunscreen d.o.o. All shipments are accompanied with an official invoice with the exact declared value of each item in Euro (EUR). Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

ORDERS

Sunscreen d.o.o. has created and published the website sunscreen.hr with the mission to offer a service exclusively for its own Clients. The products on sale on the website sunscreen.hr are destined to the Final Customer. By “Final Customer” sunscreen.hr intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at Sunscreen.hr Therefore, sunscreen.hr requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with sunscreen.hr nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, sunscreen.hr reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. sunscreen.hr reserves the right to decline to process an order and/or offer services to anyone at any time. sunscreen.hr reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. Sunscreen.hr reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately. Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and sunscreen.hr will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of sunscreen.hr We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.


We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from sunscreen.hr whether or not that merchandise has been sold, removing, screening or editing any materials or content on sunscreen.hr, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

AVAILABLE ITEMS

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account. Please note that during seasonal sales, promotional sales and bank holidays, delay may occur in the order’s processing.

DELIVERY TIME

Sunscreen.hr processes orders in Croatia, Zagreb from Monday to Friday. Sunscreen.hr processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. Sunscreen.hr ships all over the world. Sunscreen.hr cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to sunscreen.hr control. Once shipped, arrival time of packages may vary from country to country. Deliveries take approx. 7-21 working days, depending on the shipping address and it is included in the price. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded. Sunscreen.hr offers DDP (Delivery Duties Paid). This means shipping, taxes, custom fees and import fees for European Union Countries are included and will be paid by Sunscreen d.o.o. This should also be valid for countries outside of EU, but if a Customer is contacted by Customs for any reason, Customer is asked to contact Sunscreen d.o.o. thru support@sunscreen.hr to resolve the import procedure and fees (unless unavailable in that specific country).

SHIPMENT TRACKING

When the order will be tendered to the courrier, customers receive an email from sunscreen.hr providing the tracking number related to the order.

SHIPMENT INSURANCE

From the moment of dispatch the package is fully insured with currier against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at support@sunscreen.hr for support. We do not offer returns based on these accusations once the package has been signed for. The goods are your responsibility from the time we deliver them to the address you gave us. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by sunscreen.hr within 14 days from the order’s delivery date, otherwise the claim will not be accepted. If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the sunscreen.hr commercial agreement, the package may risk being sent back to our warehouse at the Client’s expense including any import fees that may be assessed upon re-entry to our warehouse. These fees will be deducted from any eventual reimbursement.

DELIVERY

At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, wet, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers are kindly invited to contact us Sunscreen d.o.o. thru the e-mail address support@sunscreen.hr. We recommend to take photos of the box prior to opening it and promptly share them with us so that we can file a claim with the carrier. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently sunscreen.hr will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with sunscreen.hr and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender sunscreen.hr in our warehouse at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

RETURNS

For any reason, customers can return the order. Sunscreen.hr accepts refunds within 30 days from the receipt of the merchandise. Items must be returned in the same original conditions, neatly packed. Please note that we do not offer exchanges. In order to start the refund process the customers can contact the Sunscreen customer care team via email at support@sunscreen.hr stating the order number and reason for return. Please follow the instructions given by the customer care team while sending your return back to Sunscreen avoiding any discrepancy.

REFUND

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund procedure can take up to 14 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed. Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days. Bank transfer refunds will be refunded to the original account after the customer has sent the sunscreen.hr customer care team his bank coordinates.

TERMS AND CONDITIONS OF RETURN

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside. The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. The Sunscreen packaging must not be used as the external parcel for the shipment. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost. All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact support@sunscreen.hr. Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. Sunscreen.hr reserves the right not to accept returns if delivery of the parcel entails extra costs for sunscreen.hr or involves the collection to one of the carrier’s branches. Sunscreen.hr reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of sunscreen.hr In these cases, sunscreen.hr can return the box to the sender at the original shipping address.